Refunds & disputes

If an order didn't go as expected, Diskover has a dispute process to help resolve it.

When to open a dispute

Consider a dispute if:

• You paid but never received access to a digital product.
• What you received doesn't match the product description.
• You were charged incorrectly.

Always try messaging the seller first; many issues are sorted out quickly in the inbox.

How to open a dispute

1. Go to Dashboard → Purchases.
2. Find the order and open its actions menu.
3. Choose Open dispute ("Ajukan sengketa") and describe the problem.

Once opened, your disputes appear in a "Your disputes" section at the top of the Purchases page so you can track them.

What happens next

1. The seller is notified and can respond with their side.
2. If you and the seller can't agree, a Diskover admin reviews the case and resolves it.
3. You'll see status updates on the dispute until it's closed.

Refunds

Refunds are issued as part of resolving a dispute, according to the outcome. Because payments run through QRIS via Mudah, any approved refund is returned through that same channel.

Note

Affiliate commissions and seller earnings are held for a short window after each sale specifically so that disputes and refunds can be handled fairly before money is released.